How do I use eShop?

• Add items to your cart by searching for a specific item or browsing by department. You can check what’s in your cart anytime while you’re shopping by clicking the shopping basket button. You can also view your item total, adjust quantities, or remove items from your cart.
• When you’re ready to check out, visit your cart and click the Checkout button. Select Delivery or Pickup, choose your time, and place your order.
• You can also add any Delivery Instructions for your driver.

If your shopper hasn’t started working on your order, you can update it on the Order page. If your shopper already started working on your order, you can chat with them for assistance by selecting Chat with shopper from your Order page.

Add a new item to your order

• Go to Account → Order History
• Click on current order → add to order
• Search each item you want to add
• Click + sign to add to cart
• Follow prompts for confirmation

Change quantity or remove an item

• Go to Account → Order History
• Click on current order
• In the item list, select the item you want to adjust the quantity on
• On this item, click the number and adjust as you like

Approving order changes

You can select other options for replacements, or choose a refund for the item instead.

View items your shopper has already located

• Go to Account → Your Orders
• Select your current order
• Select "See Shopped Items"
• If you approve the change, select "Approve"
• If you prefer another option, select "Other Options"
• If you are not satisfied with the options, select "Chat" and talk to your Shopper
• When shopping is complete, you can select "See Shopped Items" again to view all the completed changes and items within your order

Order Status

• Go to Account → Order History
• Select an Order to view its status

Tracking your order in progress

If you have text message notifications enabled, you'll receive a message when your personal shopper begins working on your order

• Go to Account → Order History
• Select "Current Order" to view items already found, and any changes like replacements and refunds
• You can approve changes or choose other options for each item.

Tracking your delivery in progress

When it's time for delivery, you'll receive a text message that includes an estimated time of arrival.

If you need to give your driver last-minute delivery instructions, click "Chat with shopper". (For safety reasons, drivers may not replay while they're en route.)

What if the driver can't find my location?

If the delivery driver can't find your locations, they'll try to get in touch with you by texting or calling. Unless you specifically request for them to do so, drivers can't leave an order unattended.

If the driver can't find or contact you, they may have to cancel the order.

What if I'm unable to receive my delivery?

If you can't be there to receive your delivery in person, we first recommend reaching out to a friend or neighbor to get it for you. Just let the driver know of the change by adding a note in the delivery instructions, or sending them a message through the website.

Alternatively, you can check the box for "Leave at my door delivery" at checkout. You will receive a photo confirmation once your groceries are delivered.

Rescheduling a delivery

You can change your delivery date and time up until a shopper begins working on your order.

• Go to Account → Order History
• Locate the order, select "Reschedule"
• Choose a new delivery time and/or day
• Select "Save"
• The new delivery date/time will update in the Order Info box.

Canceling an order

You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.

• Go to Account → Order History
• Select the Order you'd like to cancel
• On the Order page, select "Cancel Order"

Late Orders

You'll get an email confirmations right away for any credits or refunds, and Harmons will let you know as soon as any other issues are resolved. Refund and credit amounts may vary.

Why is the total on my receipt different than when I checked out?

When you place an order, Harmons shows you the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process.

For orders in process, Harmons will place a temporary authorization hold for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added/replaced items, and actual weight of items.

We release the authorization hold after your order is delivered or canceled. It can take 3-5 business days for the pending charge to drop, depending on your bank. Harmons will only charge you for the total of the items delivered to you.

Fraudulent charges

If you feel the charge you see is fraudulent, please email retailsupport@instacart.com and include the following information:

• The last four digits of your card number
• The date of the unauthorized charge(s)
• The amount of the unauthorized charge(s)

Contact Instacart before disputing unknown charges directly with your bank. When a dispute is filed, the associated account is placed on hold during the investigations, which can take up to 90 days.

Can I use a Gift Card or SNAP to place an order?

• We are currently not able to accept Gift Cards or SNAP for payment on eShop, but we are working on incorporating these payment methods into our processing system for a future update.

Problems with your order

Receive an order you're not completely satisfied with? In most cases, we can make things right quickly.

On our website, you can let Harmons know about:

• Missing Items
• Incorrect Items
• Damaged Items
• Poor Replacements

Refunds, Returns, and Cancellations

Refunds and cancellations are subject to certain conditions. To request a refund for any reason, you must make your request within 4 days from when you received your order.

Please let us know as soon as possible if your order is:

• Missing items that you were charged for on the final receipt
• Contains damaged, spoiled, or otherwise unusable items

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your Harmons Foodie account.

Tipping for Deliveries

Harmons encourages tipping as a way to show your driver appreciation and recognition for excellent service. 100% of your tip goes directly to the driver delivering your order.

The default tip is 5% or the percentage you chose for your most recent order, whichever is higher. There is a minimum suggested tip of $2 per individual warehouse delivery. Tips are optional and may be adjusted up to 24 hours after your delivery is complete.

You can modify the tip both while placing an order and after delivery is complete.

Harmons Foodie Club Program

Can I earn Foodie Points and Fuel Points for eShop orders?

• You will earn Foodie Points and Fuel Points for your eShop order.
• Please allow 24 hours for the foodie points and 48 hours for the fuel points to reflect on your account.

Why am I not receiving notifications for my order?

If you're not seeing any communication regarding your order, you can check the notification settings under your account to make sure they're enabled.

• Go to Your Account > Notification Settings
• Check to see if your phone number has been verified. If not, verify your number.
• Under "Order updates", make sure your Text messages switch is turned on

Need additional help?

Fill out this form and we'll get back to you.